WordPress & Joomla tech support
Keep your websites secure, fast and delivering the experience your customers expect.
The benefits of outsourcing your Joomla and WordPress tech support to us
Joomla & WordPress specialists
We've been working with Joomla & WordPress for more than 10 years and can support and upgrade to any version.
Monthly Retainers or PAYG
We offer great value monthly retainers or pre-purchased support blocks that enable you to Pay-As-You-Go.
Design Customisation
Our designers and developers are on-hand to bring your theme up to date and keep it on brand and fast loading.
24/7 Support
As a 100% fully remote team that spans many timezones, we're always available to quickly deal with any issues.
Quick Turnarounds and SLAs
Our monthly support retainers come with a Service Level Agreement to give you greater peace of mind and certainty.
Accountable and Reliable
All support time is logged, so we can keep you up to date with expenditure and always operating within budget.
Fully managed Joomla support plans from £395 per month.
Leave us to manage your regular security upgrades and bug fixes. Enjoy the peace of mind that comes from having expert Joomla developers on-hand to deal with all your requirements.
Fully managed WordPress support plans from £295 per month.
Leave us to manage your regular security upgrades and bug fixes. Enjoy the peace of mind that comes from having a support team on-hand to deal with all your requirements.
Working with us, you will be getting 24/7 priority support
Off Canvas is a fully remote business. We harness Cloud based technology to keep all our team 'in the loop' and available to assist you on demand.
Our Service Level Agreements provide extra peace of mind.
Most support tickets are resolved in the same day that we get them. For more complex fixes or feature updates, we provide estimated times and full project management services. Our retained clients have a dedicated support manager that you can chat to on Zoom.
Frequently asked questions
How much will it cost?
A lot less than you think. Our retainer support packages start at just £295 per month and include security updates, bug fixing, uptime monitoring and much more. Check out our pricing page for more details.
What type of websites do you support?
We can support any WordPress or Joomla website. We also can offer support for other PHP platforms, such as Drupal and October CMS.
Can you do complete upgrades?
Yes, absolutely! We can take you from any legacy version to the most recent stable versions of WordPress or Joomla. We can even upgrade and refactor custom extensions, themes and plugins.
How does your support desk work?
When you sign up to one of our support packages you can login to our support desk and log a new issue or feature request. Our retainer clients also have access to a dedicated account manager who is available for Zoom calls. Our team is fully remote, so we cover many timezones and can usually get back to you within a few hours on most requests.
What information will I need to provide?
Once we have got you set up on the right support package, we'll need to get developer access to your website. We can support you on our dedicated servers or on yours, so long as we are provided with the necessary server credentials. We always back up your website before we undertake any work and can provide a staging and development server for you to review and approve changes before publishing to live.